Spotify back online after a major global outage, company denies rumours about "security hack"

Spotify

Spotify has restored its services after a global outage that lasted approximately six hours on April 16, 2025. The disruption prevented thousands of users from streaming music, accessing playlists, and logging into their accounts across the app and web platforms. The company confirmed the service is now back online and addressed the speculation surrounding the cause.

The outage began in the early afternoon and spiked around 2:15 PM IST, when Downdetector recorded nearly 49,000 user reports of service disruption. Most issues were linked to the mobile app, while others cited problems with audio streaming and website access. The disruption affected Spotify users globally, causing widespread inconvenience across platforms.

In an official update, Spotify stated: “We are aware of the outage and working to resolve it as soon as possible.” The company reassured users that the issue had been addressed and that most services were functioning normally.

Responding to user concerns circulating online, Spotify also clarified: “The reports of this being a security hack are false.” The company did not specify the technical cause of the disruption but denied any data breach or malicious activity.

Following the restoration of service, some users continued to face problems updating their playlist cover images or profile pictures. The platform acknowledged this in a community post:

“Our tech folks worked on the issue you reported with updating images and we have great news – this should now be fixed! Just make sure to restart the app before you give the image upload another go :)”