99% of consumer complaints have been resolved, says Ola

Ola Electric said it has a robust mechanism to address complaints concerning their vehicles.

Days after the Central Consumer Protection Authority (CCPA) slapped a notice on Ola Electric over receiving more than 10,000 consumer complaints, the EV maker said on October 21 that 99 percent of the complaints have been resolved.

On October 7, the CCPA had issued a show cause notice against Ola Electric and given the company 15 days to respond.

Ola Electric responded to the CCPA notice and informed via a stock exchange filing that out of the 10,644 consumer complaints highlighted by the authority, 99.1 percent have already been resolved by the company to the complete satisfaction of the customer.

The company also said it has a robust mechanism to address complaints concerning their vehicles.

Media reports suggest that Ola Electric has recently roped in global consultancy firm Ernst & Young to streamline the company’s after-sales processes for a nation-wide transformation across all service touchpoints.

Meanwhile, Ola Electric is planning to further deepen its EV penetration in tier-2 and tier-3 cities and enhance the after-sales and ownership experience with a series of initiatives, including the recently launched #HyperService campaign. As part of the campaign, the company is looking to double its company-owned service network to 1,000 centres by December 2024.

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Additionally, as part of its Network Partner Program, the company will onboard 10,000 partners across sales and service by the end of 2025. Ola Electric has also announced an EV Service Training Programme with the aim of training one lakh third-party mechanics in handling EVs.